1. Who we are

CallWrk ("CallWrk", "we", "us", "our") operates the CallWrk platform, providing inbound AI call handling and customer engagement services to UAE home and facility businesses. We do not make outbound sales calls.

2. Data we collect

We collect information you provide directly (such as your name, email, phone number, and company details when you book a demo or use our services), information generated through your use of the platform (such as call recordings, transcripts, and booking data), and technical data (such as IP addresses and usage analytics).

3. How we use your data

We use your data to provide and improve the CallWrk service, communicate with you about your account and our products, comply with legal obligations, and protect our legitimate business interests.

4. UAE PDPL

We process personal data under the UAE Personal Data Protection Law (PDPL). Tenant data is isolated. Phone numbers are hashed. Call recordings include a spoken notice in Arabic and English before questions. We do not use customer audio to train third-party models.

5. Data storage and transfers

We prefer compute in AWS me-central-1 (UAE). If a subprocessors processes data outside the UAE, we apply appropriate safeguards. Tenant transcripts, jobs, and usage are never shared across customers.

6. Your rights

You may request access, correction, erasure, or restriction of personal data. To exercise these rights, contact privacy@callwrk.uk.

7. Contact us

For privacy queries, contact privacy@callwrk.uk.

Privacy Policy