1. Who we are

CallWrk Ltd ("CallWrk", "we", "us", "our") is a company registered in England and Wales. We operate the CallWrk platform, providing AI-powered call handling and customer engagement services to UK home service businesses.

2. Data we collect

We collect information you provide directly (such as your name, email, phone number, and company details when you book a demo or use our services), information generated through your use of the platform (such as call recordings, transcripts, and booking data), and technical data (such as IP addresses and usage analytics).

3. How we use your data

We use your data to provide and improve the CallWrk service, communicate with you about your account and our products, comply with legal obligations, and protect our legitimate business interests.

4. UK GDPR compliance

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are registered with the Information Commissioner's Office (ICO). All personal data is processed lawfully, fairly, and transparently.

5. Data storage and transfers

All data relating to UK customers is stored within the United Kingdom and European Economic Area. We do not transfer personal data outside the UK/EEA without appropriate safeguards in place.

6. Your rights

Under UK GDPR, you have the right to access, correct, erase, restrict, or port your personal data. You also have the right to object to processing and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us at privacy@callwrk.uk.

7. Contact us

For any privacy-related queries, contact our Data Protection Officer at: privacy@callwrk.uk or write to CallWrk Ltd, 1 Canada Square, Canary Wharf, London, E14 5AB.

Privacy Policy