1. Agreement to terms

By accessing or using the CallWrk platform, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our services.

2. Services

CallWrk provides inbound AI call handling, booking, reactive WhatsApp, unified inbox, and analytics ("Services") to business customers in the UAE. The Services do not include outbound sales calling or marketing campaigns.

3. Use of services

You agree to use the Services only for lawful purposes. You are responsible for complying with UAE PDPL, TDRA rules for inbound telephony, and any recording-notice obligations. CallWrk does not originate marketing calls.

4. Subscriptions and payment

Subscription fees are charged in advance on a monthly or annual basis, exclusive of VAT. All fees are non-refundable except as expressly set out in these Terms. We reserve the right to modify our pricing with 30 days' notice.

5. Intellectual property

The CallWrk platform, including all software, algorithms, and content, is owned by CallWrk Ltd and protected by intellectual property laws. You are granted a limited, non-exclusive licence to use the Services during your subscription period.

6. Limitation of liability

To the maximum extent permitted by law, CallWrk's total liability to you for any claim arising from or related to these Terms shall not exceed the total fees paid by you in the 12 months preceding the claim. We are not liable for indirect, consequential, or incidental losses.

7. Governing law

These Terms are governed by the laws of the United Arab Emirates. Disputes shall be subject to the courts of Dubai, unless otherwise agreed in writing.

8. Contact

For any queries regarding these Terms, contact us at legal@callwrk.uk.

Terms & Conditions